Return & Refund Policy

Refund, Replacement & Product Issue Policy

Overview

This policy explains how Bepvito handles reports concerning order inaccuracies, damaged merchandise, and product defects. We encourage customers to review these terms before completing a purchase.

1. Returns and Refunds

Bepvito accepts return and refund requests in accordance with the conditions described in this policy and our applicable store policies.

Customers may contact our customer service team regarding damaged items, incorrect products, or reported product issues. Each request will be reviewed based on the specific circumstances of the order and the information provided.

2. Reporting a Product or Order Issue

We strive to provide clear product information and a reliable shopping experience.

If your order arrives damaged, defective, or incorrect, please follow the steps below.

Reporting Period

Please inspect your package promptly after delivery.

Any damage, defects, or order discrepancies should be reported to our customer service team within 7 calendar days of delivery.

How to Submit a Claim

Please email your claim to:

Email: service@bepvito.com

Include the following information in your message:

Your Order ID and the email address used at checkout
A brief description of the issue
Clear, high-resolution photos or a video showing the defect, damage, or incorrect item received

Providing complete information will help our team review your request more efficiently.

Review and Possible Resolutions

Our customer service team reviews each claim individually.

For an approved claim, Bepvito may offer an appropriate resolution depending on the circumstances, which may include:

A full refund
A partial refund
A replacement at no additional product cost

The available resolution will depend on the nature of the issue, the information provided, and applicable consumer protection laws.

3. Refund Processing Time

Once a monetary refund has been approved, it will generally be issued to the original payment method used for the purchase.

Refund processing typically takes 7–12 business days after authorization. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

4. Product Replacements

We do not currently offer a standard direct exchange service for different products, colors, or variants.

Replacements may be provided for approved claims involving items that arrived damaged or defective, subject to review and the applicable store policies.

If you receive an incorrect item or experience another order-related issue, please contact customer service for assistance.

5. Return Authorization

Please do not send merchandise back to Bepvito without first obtaining written return instructions from our customer service team.

If a return is approved, we will provide the applicable instructions, including the appropriate return destination where necessary.

Unauthorized returns may be delayed or may not be processed promptly. Any return or refund request will be handled in accordance with our applicable policies and mandatory consumer protection requirements.

Our registered business address is not automatically the merchandise return address. Please use only the return instructions provided by our customer service team.

6. Contact Us

For questions about this policy or to report a damaged item, product defect, incorrect order, or other order-related issue, please contact us at:

Customer Service Email:
service@bepvito.com

Customer Service:
+1 6402050944

Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (EST)

For faster assistance, please include your Order ID, the email address used at checkout, a description of the issue, and supporting photos or videos where applicable.

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