FAQ

Customer Help Center & FAQ

Welcome to Bepvito! Below you'll find answers to common questions about ordering, payments, shipping, tracking, order changes, and customer support.

If you cannot find the information you need, please contact us at service@bepvito.com. For inquiries regarding an existing order, please include your Order ID and the email address used during checkout.

Order Placement & Payment Options

How Do I Apply a Promotional Code?

Add your selected items to your shopping cart.
Proceed to checkout and continue to the payment section.
On mobile devices, tap Show order summary near the top of the page to reveal the promotional code field.
On desktop devices, locate the designated discount code field in the order summary.
Enter your code, apply it, and confirm that the discount has been reflected in your order total before completing payment.

Promotional codes may be subject to specific terms, expiration dates, or product restrictions.

What Payment Methods Do You Accept?

The payment methods available for your order will be displayed at checkout. Supported methods may include:

Visa
Mastercard
American Express
Discover and Diners Club
PayPal
Apple Pay
Google Pay

Availability may vary depending on your location, device, and checkout configuration. Please refer to the payment options displayed at checkout before completing your purchase.

How Much Does Shipping Cost?

Our standard shipping rate is $5.99 USD per order.

The applicable shipping charges, available discounts, and any currency conversion details will be displayed at checkout before payment is completed.

Shipping & Fulfillment

Do You Ship Worldwide?

Bepvito offers delivery to supported destinations available at checkout. Shipping availability may depend on your location, product availability, and carrier coverage.

Orders may be fulfilled through different available fulfillment facilities or logistics partners depending on the destination and product availability.

How Long Does Delivery Take?

Orders typically arrive within 10–20 business days after processing and dispatch.

Order processing generally takes an additional 1–3 business days after payment confirmation.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to carrier operations, customs procedures, weather, and other logistical circumstances.

For more details, please review our Shipping Policy.

How Can I Track My Order?

Once your order has been dispatched and tracking information becomes available, we will send a shipping notification to the email address associated with your order.

You can use the tracking number provided to monitor your shipment through the relevant carrier or a tracking service such as 17TRACK.

Why Hasn't My Tracking Information Updated?

Tracking information may take approximately 24–48 hours after shipment to display initial updates.

Temporary gaps in tracking activity are normal while packages move between international shipping hubs, carrier facilities, or local delivery providers.

If your tracking information has shown no meaningful update for more than 7 business days, please contact service@bepvito.com with your Order ID.

Will My Order Arrive in Multiple Packages?

Orders containing multiple items may occasionally be divided into separate shipments, depending on product availability and fulfillment arrangements.

If your order is shipped in multiple packages:

Packages may arrive on different dates.
Each shipment may have its own tracking number.
Separate tracking information may be provided by email where available.

Receiving one package does not necessarily mean the remaining items are missing.

Modifications & Cancellations

Can I Update My Shipping Address or Contact Information?

If you need to correct your shipping address or contact information, please email service@bepvito.com as soon as possible.

Include your Order ID, the email address used at checkout, and the corrected information.

We will make reasonable efforts to accommodate your request if fulfillment has not progressed too far. Once an order has been processed or handed over to the carrier, changes cannot be guaranteed.

Can I Change an Item, Color, or Quantity?

Please contact service@bepvito.com as soon as possible with your Order ID and the exact changes you would like to request.

We can only accommodate changes if the order has not progressed beyond the stage at which modifications are possible.

Can I Cancel My Order?

Please contact service@bepvito.com as soon as possible if you wish to cancel an order.

Cancellation may be possible before fulfillment or dispatch begins, but it cannot be guaranteed once processing is underway.

If an order has already been shipped, it generally cannot be canceled in transit. Eligible returns may be requested after delivery in accordance with our Refund & Return Policy.

Any cancellation fees, if applicable, must be disclosed before they are charged and will be subject to applicable law and our published policies.

Order Issues & After-Sales Support

What Should I Do If My Item Arrives Damaged?

If your shipment arrives damaged, please contact service@bepvito.com as soon as possible.

To help us review the issue, include:

Your Order ID
The email address used at checkout
Clear photos or videos showing the damaged item
A photo of the package and outer shipping label, where relevant
A brief description of the problem

Please retain the affected item and its original packaging while your request is being reviewed.

How Do I Report a Quality Defect?

If you believe an item has a manufacturing defect or quality issue, email service@bepvito.com with your Order ID, checkout email address, a brief description of the issue, and clear photos or videos showing the defect.

Our customer service team will review the information and advise you of the appropriate next steps.

What If I Receive the Wrong Item or an Item Is Missing?

If you receive an incorrect item or believe an item is missing, please contact service@bepvito.com.

Include your Order ID, the email address used at checkout, and photos of the items received where relevant. For missing items, please identify the product concerned.

If your order was split into multiple shipments, check the available tracking information before reporting an item as missing.

We will review the available order and shipping information and assist you with the next steps.

Communications & Account Assistance

What If I Didn't Receive My Order Confirmation Email?

First, check your spam, junk, and promotions folders.

If you still cannot locate your confirmation email, contact service@bepvito.com with your full name and the email address used at checkout.

We will review the available order information and assist you in locating your confirmation.

What If I Haven't Received My Tracking Information?

Tracking details are generally provided after your order has been processed for shipment and tracking information becomes available.

If you have not received your tracking information, check your spam or junk folder first.

If the information is still unavailable after the expected processing period, please contact service@bepvito.com with your Order ID and checkout email address.

Customer Support

If you have additional questions about products, orders, payments, shipping, returns, or refunds, please contact our customer service team.

Customer Service Email:
service@bepvito.com

Customer Service:
+1 6402050944

Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (EST)

For faster assistance, please include your Order ID and the email address used to place your order.

For detailed information about delivery, returns, and refunds, please refer to the relevant policies available on our website.

Store & Company Information

Store Name:
Bepvito

Website:
https://bepvito.com

Operated by:
Yunnan Yunzhan Technology Co., Ltd.

Business License Entity:
Yunnan Yunzhan Technology Co., Ltd.

Registered Address:
Room 3309, Building 1, Rongcheng Chunxiao,
Guanshang Subdistrict, Guandu District,
Kunming, Yunnan, China